Frequently Asked Questions

> Products

What's your ice cream made of?
Our ice cream is made with a basic milk, cream and sugar base, churned with less air for creamy goodness.


How much alcohol Is in Spiked Scoops ice cream? Is it safe for children?
We don’t cook out the alcohol in our Spiked Scoops because alcohol gives a smooth texture since it stops ice crystals from forming. One scoop has about 1/4 of a shot glass of alcohol and one pint has 1 shot glass worth, therefore, we do not recommend serving it to minors or children.


What are the serving sizes?
Pint = 4 servings
Half Gallon = 15 servings
Gallon = 30 servings

> Ordering & Payments


How do I order?
For Favorite Flavors:
1. Click on your chosen flavor and size then add to your cart.

2. Complete your payment and we'll have it right at your doorstep after 24 hours.

For Craft Your Own Ice Cream:

1. Click on your chosen base flavor and size then add to your cart.

2. To add mix-ins, click "Continue Shopping" and add mix-ins to your cart. Make sure to choose the same mix-in size as your ice cream flavor size.

3. For multiple ice cream orders, indicate flavor and the mix-ins that go with each flavor on "add a note" box on the check out page.

4. Complete your payment and we'll have it right at your doorstep after 24 hours.

I need help with my order. Who can I contact?
You may contact us through the following:

- call or text us at 09175535872
- message us on Facebook at http://facebook.com/thedairygrind
- email us at hello@thedairygrind.com
- using the chatbox on the bottom of the website


I made a mistake with my order. Can I still change it?
For order changes, you may change it within 30 minutes of placing your order by contacting us through the following:

- call or text us at 09175535872
- message us on Facebook at http://facebook.com/thedairygrind
- email us at hello@thedairygrind.com
- using the chatbox on the bottom of the website


What payment options do you accept?
We accept cash on delivery, deposits or fund transfers via BPI or BDO, and credit cards via Paypal.

> Delivery & Returns


How much is delivery?
Deliveries P500 and above are free within Metro Manila. Otherwise, the delivery fee is P99 within Metro Manila.


Do you ship outside of Metro Manila?
Right now, we don't ship outside Metro Manila yet, but stay tuned for updates.


How long does it take until I receive my ice cream?
You can receive your Favorite Flavors and Spiked Scoops Pints and Half Gallons on the same-day, while Craft Your Own ice cream will be delivered one (1) day after order placement. We will contact you to coordinate for the time of your delivery.


Can I get custom ice cream in less than one day?
Each order is freshly made and frozen for transport so unfortunately, it is not possible to get custom ice cream in less than 24 hours.


What's your return policy?
All sales are final. If your ice cream arrives melted, we'll reship the order as soon as possible. Feel free to contact us for any concerns.